Privacy Policy

Privacy Policy

Last updated: 12 August 2026

1. Who We Are

Duoline Access Ltd (“Duoline”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, send us photographs or use our services.

Duoline Access Ltd
Company Number: 10550527
Registered Office: 6 Dole Lane, Chorley, England, PR7 2RL
Email: info@duoline.co.uk
Telephone: 03330 410 475

Website: www.duoline.co.uk

For the purposes of UK data protection law, Duoline Access Ltd is the data controller responsible for personal information collected through this website and in connection with our services.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your first and last name

  • Email address

  • Telephone number

  • Your address, postcode or the location where work is required

  • Information contained within an enquiry

  • Details about the services or repairs you require

  • Photographs you upload or send to us showing repairs, damage, buildings, equipment or other work that may be required

  • Correspondence between you and Duoline

  • Information relating to quotations, appointments and work we carry out

  • Technical information relating to your use of our website

  • IP address

  • Browser and device information

  • Information about how you arrived at and interact with our website

  • Cookie, analytics and advertising information where applicable

Please avoid including unnecessary personal or sensitive information in photographs, messages or files that you send to us.

3. How We Collect Your Information

We collect information when you:

  • Complete a contact or quotation form on our website

  • Upload photographs through our website

  • Contact us by telephone

  • Contact us by email

  • Request a quotation

  • Arrange or use one of our services

  • Communicate with us regarding existing or proposed work

We may also collect technical and usage information through cookies and similar technologies when you use our website.

We use CookieYes to help manage cookie preferences and consent choices on our website.

4. How We Use Your Information

We use personal information where necessary to operate our business and provide our services.

This includes using your information to:

  • Respond to your enquiry

  • Contact you about the enquiry you have made

  • Assess photographs or details of repairs and work required

  • Prepare and provide quotations

  • Arrange appointments and site visits

  • Plan and carry out work

  • Communicate with you about an ongoing job

  • Keep appropriate business and customer records

  • Manage relationships with our customers

  • Provide relevant information to subcontractors where necessary to carry out work

  • Maintain and improve our website

  • Measure the effectiveness of our website and advertising

  • Protect our website, business and systems against fraud, misuse and security threats

  • Comply with applicable legal, regulatory, accounting and tax obligations

  • Establish, exercise or defend legal claims where necessary

We do not use information submitted through our enquiry forms to send unrelated marketing emails or text messages.

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we rely on the following lawful bases.

Contract and steps before entering into a contract

We may process your personal information where this is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, this applies when you ask us to:

  • Respond to a request for work

  • Assess repair photographs

  • Prepare a quotation

  • Arrange a site visit

  • Provide our services

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

  • Responding to and managing business enquiries

  • Operating and administering our business

  • Maintaining appropriate records

  • Managing customer relationships

  • Protecting our business and website

  • Preventing fraud and misuse

  • Establishing or defending legal claims

Legal obligations

We may process personal information where necessary to meet our legal, regulatory, accounting or tax obligations.

Consent

Where consent is required, we rely on your consent.

This may include the use of certain non-essential cookies and technologies associated with analytics and advertising.

You can withdraw or change your cookie consent at any time using the cookie controls available on our website.

6. Enquiries and Quotations

When you contact Duoline or submit an enquiry through our website, we use the information you provide to understand your requirements and respond to you.

Information submitted as part of an enquiry may include your:

  • Name

  • Telephone number

  • Email address

  • Location

  • Message

  • Photographs

  • Details of the work required

We only use these details for purposes connected with your enquiry, quotation or subsequent work.

Submitting an enquiry does not subscribe you to marketing communications.

7. Photographs

Our website may allow you to upload photographs showing repairs, damage or other work that you would like Duoline to assess.

We use these photographs to:

  • Understand the work required

  • Assess damage or repairs

  • Prepare quotations

  • Plan work

  • Communicate with you about the proposed work

Photographs submitted solely as part of an enquiry will normally be retained for the same period as the enquiry.

If an enquiry becomes a customer job and photographs are relevant to that work, they may form part of the customer or job record.

Please take reasonable care not to include people, vehicle registration numbers, documents or other personal information in photographs unless this is necessary for us to assess the work.

8. Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve its performance.

Depending on your cookie choices and how our analytics services are configured, information may include:

  • Pages you visit

  • How you arrived at the website

  • How long you spend on the website

  • Actions taken on the website

  • General geographical information

  • Device type

  • Browser information

  • Technical identifiers

We use this information to understand website usage and improve our website and services.

Where consent is required for analytics cookies or similar technologies, these technologies are managed in accordance with the choices you make through our cookie consent system.

9. Google Ads and Conversion Tracking

We use Google Ads to advertise Duoline’s services.

We also use conversion tracking to help us understand whether advertising leads to useful actions, such as website enquiries or other relevant interactions.

Google Ads and associated technologies may process information relating to:

  • Your interaction with an advertisement

  • Your interaction with our website

  • Browser and device information

  • Technical identifiers

  • Advertising identifiers

  • Conversion events

We use this information to measure the effectiveness of our advertising and understand which advertising campaigns generate enquiries.

We do not currently use website visitor information for Google Ads remarketing campaigns.

Where consent is required for advertising cookies, tracking technologies or related storage and access, these technologies are managed through our cookie consent system.

You can change your cookie preferences using the cookie controls available on our website.

10. Cookies

Our website uses cookies and similar technologies.

Some technologies are necessary for the website to function. Other technologies may be used for purposes including:

  • Website analytics

  • Measuring website performance

  • Advertising measurement

  • Google Ads conversion tracking

We use CookieYes to provide cookie information and manage visitor cookie preferences.

Where consent is required, non-essential technologies are used in accordance with the choices you make through the CookieYes consent controls.

You can change or withdraw your choices through the cookie settings available on our website.

Further information about individual cookies, their purposes and their duration is available through our cookie consent system and Cookie Policy.

11. Email and Microsoft 365

Our business email is provided through Microsoft Outlook/Microsoft 365.

When you contact info@duoline.co.uk, personal information contained in your email may therefore be processed and stored using Microsoft services.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Email correspondence

  • Photographs and attachments

  • Information relating to your enquiry or job

We use this information to communicate with you and manage your enquiry or work.

12. Subcontractors

Duoline uses subcontractors where necessary to provide some of our services.

Where a subcontractor needs personal information in order to carry out work, we may provide them with the minimum information reasonably necessary.

For example, this may include:

  • Customer or site contact name

  • Contact telephone number

  • Site address

  • Access information

  • Job requirements

  • Relevant photographs or instructions

Subcontractors are expected to use information only for legitimate purposes connected with the work they are carrying out.

We do not provide subcontractors with personal information where it is not necessary for them to carry out the relevant work.

13. Other Organisations We May Share Information With

Where necessary, personal information may also be shared with organisations that help us operate our business.

These may include:

  • Microsoft, in connection with Microsoft 365 and Outlook

  • Google, in connection with Google Analytics and Google Ads

  • CookieYes, in connection with cookie consent management

  • Website hosting and IT providers

  • Website developers and technical support providers

  • Accountants and professional advisers

  • Subcontractors carrying out work on our behalf

  • Insurers

  • Legal advisers

  • Government bodies, regulators, law enforcement agencies or other organisations where disclosure is required by law

We do not sell personal information.

14. International Transfers

Some of the technology providers we use operate internationally and personal information may therefore be processed outside the United Kingdom.

This may apply in particular to services provided by organisations such as Google, Microsoft and other technology providers.

Where personal information is transferred outside the UK, we take steps to ensure that appropriate protections are in place as required by UK data protection law.

Depending on the circumstances, these protections may include:

  • Transfers to countries covered by UK adequacy regulations

  • Approved contractual safeguards

  • The UK International Data Transfer Agreement

  • The UK Addendum to approved contractual clauses

  • Other legally recognised transfer mechanisms

You may contact us if you would like further information about the safeguards used in relation to international transfers.

15. How Long We Keep Your Information

We do not keep personal information for longer than we reasonably need it.

Our normal retention periods are:

Enquiries that do not become customers

Information relating to an enquiry that does not result in work will normally be retained for up to 24 months from our last meaningful contact with you.

This allows us to refer back to previous quotations and enquiries where appropriate.

After this period, information will normally be securely deleted unless there is a legitimate or legal reason for keeping it longer.

Photographs submitted with enquiries

Photographs submitted purely to assess an enquiry will normally be retained for the same period as the enquiry, up to 24 months from our last meaningful contact.

Customer and job records

Where an enquiry becomes a customer job, relevant information may normally be retained for up to six years after completion of the work or the end of our relationship with you, where this is necessary for contractual, accounting, insurance, legal or record-keeping purposes.

Website analytics and advertising information

Analytics and advertising information is retained according to our configured Google Analytics and Google Ads settings and the purposes for which the information is required.

We periodically review our retention settings and seek to avoid retaining identifiable information for longer than necessary.

Cookie consent records

Information relating to cookie choices may be kept where necessary to record and demonstrate visitor consent preferences and compliance with applicable requirements.

We periodically review the personal information we hold and securely delete or anonymise information that is no longer required.

16. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Unauthorised disclosure

  • Alteration

  • Misuse

  • Destruction

Access to personal information is limited to employees, subcontractors and service providers who reasonably require access for legitimate purposes.

No method of transmitting or storing information online can be guaranteed to be completely secure.

17. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights including the right to:

  • Ask us for access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to erase personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain uses of your personal information

  • Ask for certain information to be transferred to you or another organisation

  • Withdraw consent where we rely on consent

These rights do not apply in exactly the same way in every circumstance and some rights are subject to legal exceptions.

To exercise your rights, contact:

info@duoline.co.uk

We may need to verify your identity before responding to a request.

18. Your Right to Object

You have the right to object to certain processing of your personal information where we rely on legitimate interests.

If you wish to object to our use of your information, contact us at:

info@duoline.co.uk

We will consider your request in accordance with applicable data protection law.

19. Data Protection Complaints

If you have a concern or complaint about how Duoline has used your personal information, please contact us so that we can investigate it.

Email:

info@duoline.co.uk

We will consider data protection complaints and respond in accordance with our obligations under applicable data protection law.

You also have the right to raise a complaint with the UK’s data protection regulator, the:

Information Commissioner’s Office (ICO)

Further information about making a complaint is available from the ICO.

20. Third-Party Websites

Our website may contain links to websites operated by third parties.

Duoline is not responsible for how third-party websites collect or use personal information.

We recommend reviewing the privacy information provided by any third-party website before providing it with personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be required because of:

  • Changes to our website

  • Changes to the services we use

  • Changes to the way we process personal information

  • Changes to applicable laws or regulatory guidance

The latest version will be published on this page and the “Last updated” date will be amended.

22. Contact Us

If you have any questions about this Privacy Policy, would like to exercise a data protection right, or want to make a data protection complaint, contact:

Duoline Access Ltd
6 Dole Lane
Chorley
England
PR7 2RL

Email: info@duoline.co.uk
Telephone: 03330 410 475
Company Number: 10550527